Your privacy is very important for Rentchamber Group. We want you to feel secure when sending your personal data to us. Personal data constitutes any information that can be used for identification of a person. Personal data is data that Rentchamber Group collects for provision of its services, conclusion of the agreement, identification of a person, contacting a person, or for another purpose stated below. Processing of personal data is required for effective provision of the services of Rentchamber, and without provision of personal data the use of the services provided by Rentchamber is not possible.
We have taken technical and organizational measures to ensure protection of your data from loss, change, theft or access by third persons. Data can be accessed only by persons authorized for that.
The above principles do not apply to processing of data of legal entities. An authorized representative of a company that orders a service is the representative of the legal entity.
In the present informational text, we describe how we process personal data.
The purpose of collection and processing of personal data
We require data:
• for preparation of an apartment purchase, sale or rent offer;
• for confirmation of an apartment rent booking;
• for replying to your inquiries and provision of the information that you require;
• for conclusion of the rental agreement;
• for provision of the service;
• for provision of better customer support;
• for submission of the invoice;
• for organization of campaign games and/or competitions;
• for preparation of reports and statistical reports for monitoring, assessment and improvement of our services;
• for assurance of protection of our assets
If you provide a respective agreement, your personal data can be used for advertising or marketing purposes, and your data can be saved and used for direct marketing purposes. For example, you can be invited to take part in trade-shows, campaign games and draws, or we can send you newsletters and offers via a communication channel of your choice – mail, SMS, e-mail, social networks. Please note, that if you want to receive direct marketing materials via a social network, we will use your name, mobile phone number or e-mail address in order to contact you in the social network.
If you have disclosed to us your e-mail contact data in the course of sale of our service, we can use such contact data for direct marketing of our similar services. You have the right to prohibit further use of your data for direct marketing purposes at any time.
What data is collected?
We collect the following data for the purposes stated above (depending on the nature of the service and the data provided by you, only a part of the data listed below can be processed):
first name and surname; personal identity code; date of birth; address; telephone; e-mail; place of residence and postal address, electronic mail address; mobile phone number; age and gender; amount of payments made; etc.
Automatically saved information
When you use the Rentchamber website, certain general information that is not related to your person is saved automatically and anonymously, such as the name of the Internet service provider, the website that you visited before visiting the Rentchamber website, the information that you searched for or downloaded from the Rentchamber website, the date and time when you visited the Rentchamber website, and the information regarding the operating system and browser version used by you. Such data is collected and analyzed anonymously, and it is used only for the purpose of making the Rentchamber website more attractive and improving its content and functionality. Such data is not processed for any other purpose or forwarded to third persons.
From which sources do we collect personal data?
We collect personal data that you disclosed, for example, when you booked an apartment via the www.rentchamber.com website, or if you participate in campaign games and/or competitions, giving your consent in comments in social networks, messages, etc.
Sharing of personal data
In order to perform our obligations towards you, we share your personal data with companies that provide services to us, for example, to the IT Company, and to the audit service or GRA. These companies can process your personal data only according to our instructions, and they do not use it for any other purposes. They also undertake to protect your personal data according to the law and our cooperation agreement.
Internal companies of the group
We can share your personal data with respective companies of Rentchamber Group, if it is required for the above mentioned purposes.
Law enforcement bodies, national and local government bodies
In order to perform our obligations under the law we can disclose your personal data to law enforcement bodies, national and local government bodies upon their request. We can also forward your personal data to law enforcement bodies, national and local government bodies for protection of our right under the law.
How do we process your personal data?
We always process your personal data within the legal remit of Ghanaian law and other regional legal statutes (of ECOWAS for example). Your personal data is not transferred or processed outside the countries located within those territories.
For how long is my personal data preserved?
Data of a customer who bought a house or signed a rental agreement with us is preserved for up to the permissible years according to the obligation to provide proof regarding source documents and agreements pursuant to laws of the Republic of Ghana.
Personal data that you provided to us via the website www.rentchamber.com social networks, telephone, e-mail or SMS, in cases where the rental agreement with you was not concluded, or an invoice was not submitted to you, will be deleted by us once every 2 calendar years. In such case we will not delete the data before the end date of the rent stated in your booking made on the website.
All personal data related to administration of a complaint, claim or inquiry is preserved for 1 month after replying to your respective communication, however, for no longer than 2 years following receipt of a complaint, claim or inquiry. If resolution of a complaint or claim, or response to an inquiry takes longer, or if an unresolved legal dispute exists between the parties in their regard, personal data can be preserved for a longer period of time. In such case personal data is preserved for up to 1 year after resolution of the complaint or legal dispute. If the complaint is resolved by conclusion of a compromise agreement, your personal data is preserved for 3 years after conclusion of the respective agreement.
The General Data Protection Regulation provides for you a number of rights related to processing of personal data.
Access to personal data
You have the right to request from us provision of information on data, if we process personal data related to you, and in such case, you have the right to request access to personal data that we process in your regard. If you want to receive a copy of your personal data, we can send it to you via e-mail in a secure form in order to ensure security, adding you as the addressee of the files using your personal identity code.
Correction of personal data
If you believe that information in your regard is incorrect or incomplete, you have the right to request that we correct such information.
Cancellation of consent
If you gave your consent to use of your personal data for direct marketing purposes, you have the right to cancel your consent to processing of personal data at any time.
In addition to the above you have the following rights:
Objection to data processing on the basis of justified interests
You have the right to object to processing of your personal data by us on the basis of justified interests. Nevertheless, we will continue to process your data also in case of your objection, if we have significant justified reasons to continue processing of the data. In order to use the given right, please submit to us a respective written request.
In some circumstances you have the right to request from us deletion of your personal data. This does not apply to cases where we are obliged to preserve data under the law. In order to use the given right, please submit to us a respective written request.
Restriction on processing
Under certain conditions you have the right to restrict processing of your data. In order to use the given right, please submit to us a respective written request.
Transferability of data
You also have the right to receive or transfer your personal data to other data processors (“transferability of data”) This right covers only the data that you provided for use on the basis of your consent or an agreement, as well as cases where data is processed automatically. In order to use the given right, please submit to us a respective written request.
Updates and changes
Requirements to data protection can change, and in this case the changes made by Rentchamber become applicable. Please check from time to time that you are aware of all updates and changes.